Plans & billing

The console is free

The live map, the roster, player dossiers, the admin toolkit, restart warnings and your support queue are free, for as many servers as you connect. There is no trial to run out and no card to add to get started.

That is not a loss leader with a catch further down. Connecting a server costs us very little, and a console nobody can afford to try is a console nobody adopts.

What is paid

Two addons, both of which do work on your behalf rather than showing you something:

• Citadel Overwatch — the Discord bot we host and run for you. Killfeed, chat relay, leaderboards, server status and the ticket panel.
• Perk fulfilment — automated in-game delivery from your own store, with the durable queue, retries, idempotency and read-back verification behind it.

Pricing for these is being finalised. Talk to us in the meantime and we will sort you out.

What we never charge

• No cut of your sales when the store is yours. On the fulfilment webhook you keep your own checkout and your money never passes through us. The hosted storefront is the one exception and says so plainly: it is $10 a month and Citadel takes 5% of each sale, charged through Stripe Connect at the moment of payment, into your own account.
• No per-player fee, and no per-transaction fee on the webhook path.
• No charge for connecting more servers to the console.

Cancelling

You do not need us to stop. Turn the Ops link off in the Citadel Server Manager, or remove the mod, and everything stops immediately — no ticket, no notice period, no contract.

Your ticket history and player records stay in the console until you delete the organization, so cancelling is not the same as losing your history.